New York Times – How to Soothe Luxury-Car Buyers: Add Perks and Subtract Haggling

By Eric A. Taub from the New York Times Wheels section, July 6, 2017

Read the article from the New York Times Wheels section on the approach Lexus is taking to enhance the customer experience. Ryan Adams Group is working with project managers at G.P. Sandy to deliver Lexus Plus training to dealerships across the country.

Link to the New York Times article here.