We’ve just returned from NADA100 in New Orleans and were pleased but not surprised by the amount of conversation surrounding employee retention and customer experience. Clearly recruiting the right employees and then training, motivating and retaining them is key to creating a winning customer experience. Using a One-Price selling system can increase customer satisfaction, employee retention and reduce transaction times. Ryan Adams Group guides dealers who are converting to One-Price selling in an effort to create a great customer experience. Check out the Roadmap to becoming a Negotiation-Free dealership.
In our initial assessment, we determine the dealership’s readiness to embark on the One-Price journey. By far the most important indicators of success are management buy-in and the willingness of the organization to embrace and manage change. Change management is a challenge for many organizations. Ryan Adams Group has successfully managed this process for over 60 dealers who have converted to the One-Price model. Is facing the challenge and embracing change worth it? We believe it is. If you are interested in learning more we can arrange a visit to a One-Price dealership where you can ask questions and learn about the transition from the retail employees who successfully implemented this process.